Erich SchindlerSoftware & app developer

Career history

Experience

Enterprise development, platform automation, and consulting — plus the operational and education work that shaped how I approach both.

  1. Software Developer, Infrastructure / ServiceNow

    Equitable

    May 2025–Present · Remote

    • Develop ServiceNow applications, catalog items, workflows, and integrations supporting infrastructure operations and employee services.
    • Build automation using JavaScript, Glide, REST APIs, and Flow Designer, including infrastructure provisioning and conversational employee self-service.
    • Collaborate across infrastructure, security, operations, and business teams in an Agile environment.

  2. Full-Stack Java Developer, Employee Benefits

    Equitable

    July 2022–May 2025 · Remote

    • Developed enterprise application features and microservices using Java, Spring Boot, REST APIs, Angular, TypeScript, SQL, and MongoDB.
    • Delivered features across backend services, data access, and user interfaces, including testing, debugging, and production support.
    • Worked with cross-functional Agile teams and enterprise CI/CD environments using Gradle, Kubernetes, Microsoft Azure, Git, and GitHub.

  3. AI & Software Development Consultant

    Abacus alpha / Transform2Scale

    November 2025–Present · Remote

    • Contribute to AI-agent architecture, orchestration, document-retrieval experimentation, and business automation workflows.
    • Develop email/calendar automation and integrations across enterprise communication platforms.
    • Collaborate on requirements, architecture, implementation review, testing, and reliability improvements.

  4. Relief House Parent

    Milton Hershey School

    Hershey, Pennsylvania

    • Support and supervise students within the residential program.
    • Collaborate with houseparents and school personnel on student needs, routines, expectations, and a safe residential environment.

  5. Entrepreneur / Co-founder

    Self-employed ventures

    2017–December 2021 · Taipei, Taiwan

    • Founded and managed food-and-beverage startups in a multicultural setting.
    • Responsibilities included operations, staffing/HR, marketing, and fundraising.

  6. Programs, ESL teaching & learning support

    Cultural exchange & education

    2007–2017 · Lancaster, Pennsylvania, and Taipei, Taiwan

    • Led cultural exchange programs and ESL initiatives with Shepherd’s Staff during 2008–2017.
    • Earlier work included ESL teaching and special education assistance during 2007–2008.

Education & certification

Erich Schindler grinning while holding a green ServiceNow University certification champion belt in front of a ServiceNow University banner.
Certified on site at ServiceNow Knowledge 2026, Las Vegas.
ServiceNow Certified System Administrator (CSA)
April 2026
Full-Stack Java Boot Camp
Skill Distillery · March–July 2022Built Java/SQL/Angular applications; served as Scrum Master on team projects using Trello and Figma; practiced pair programming, TDD, and Agile delivery.
B.A. in Humanities, cum laude
Columbia International University · August 2002–June 2005 · Columbia, South Carolina
ServiceNow professional development
AI Agents, Now Assist, Generative AI, AI Search, Automation Discovery, and Document Intelligence. Selected to attend ServiceNow Knowledge 2026 in Las Vegas.

Skills

Languages & frontend
Java · JavaScript · TypeScript · SQL · Regex · Angular
Backend & integration
Spring Boot · Microservices · REST APIs · Inter-service communication · ServiceNow · Glide
Data & platforms
SQL · MongoDB · Microsoft Azure · Kubernetes
Delivery
Git/GitHub · Gradle · Agile/Scrum · CI/CD · Testing · Debugging · Production support · TDD
Project-specific experience
Flutter/Dart · Python/FastAPI · PostgreSQL · AI transcription and parsing · AI agents · RAG · Microsoft Graph integrations

Project-specific tools are described in the case studies where they were actually used.